TERMS AND CONDITIONS FOR THE RESERVATION OF ACCOMMODATION SERVICES INTRODUCTION This document regulates the general contracting terms and conditions of online accommodation reservations through www.delsolapartamentos.com ("Website") of RGS, onwards from Sol Apartamentos The particular terms and conditions that may be applicable are made available to the Client before the reservation is formalized. Notwithstanding the foregoing, please note that these terms and conditions apply to any type of accommodation reservation made with Del Sol apartments through any means, including, telephone, in-person sales, etc. CONDITIONS OF THE RESERVATION AND PRICE When the Client makes a reservation, it must be taken into account that it is compulsory to have at least one person over 18 years of age by reservation. At the time of booking it is necessary for the Client to inform Del Sol Apartments of the number of guests that will be staying as this circumstance will determine the type and rate of the apartment. The Client must take into account that children older than 2 years old are subject to the same rate as an adult. When the Client makes a reservation through the Website, the rates indicated in the search results are the application fees. All rates are for complete apartments. In the event that once the reservation is formalized, an additional adult is requested at the time of booking, Del Sol Apartamentos may place at the disposal of the same, whenever possible, an extra bed in the booked apartment at an additional cost of 20 euros per person and day. The price indicated before the acceptance of these Terms and Conditions and the payment of the reservation, that is, before the Client is bound by any contract or payment obligation, is final and complete and includes the price of all the products. selected and all applicable taxes. In the case of any unforeseen change or problem with the booking Del Sol Apartamentos will automatically contact the Client for approval / instructions, before making a change in it. The price does not include any unspecified service besides extras such as, telephone calls, transfers, parking, etc. Del Sol Apartamentos reserves the right to charge a security deposit of € 150 per apartment as reported at the time of booking, to cover possible damages in case they occur. This deposit will be returned if the apartment is in perfect condition and there have been no incidents. RESERVE CONFIRMATION The contract entered into between the Client and Del Sol Apartamentos shall take effect at the time Del Sol Apartamentos provides written confirmation of the reservation to the Client by email. Therefore, after making a reservation, the Customer will receive a confirmation email, which will also include the payment conditions, the cancellation policy, the address of the apartment, our telephone numbers and all the necessary and useful information of your reservation. . CANCELLATION OF THE RESERVATION Standard rate: the Client can cancel his reservation up to 21 days before the arrival date without cost. Once this period has elapsed, in case of cancellation, the first night of the stay will be charged, which has already been charged at the time of booking. Promotional Rates: they are not refundable or modifiable in any case. The Client can consult the cancellation conditions applicable to their reservation in the confirmation email To cancel your reservation, please contact us in writing, by email, or by phone. You can consult our contact information on the Website. NO-SHOW If the Client does not show up at the apartment on the expected date of arrival, without prior cancellation, Del Sol Apartamentos will always charge 100% of the stay. MODIFICATION OF THE RESERVATION Modification of the reservation by the client In the case of standard rates, the Customer can modify their reservation, as long as there is availability, up to 21 days before the date of arrival without cost. Once this period has elapsed, in case of changes, the first night of the stay that has already been paid by the Client will be charged. In case of promotional rates they do not admit changes and they are not reimbursable. You can contact us by email or phone with the modifications you require such as adding nights to your reservation, number of people or changing the type of apartment. You can consult our contact information on the Website. You should keep in mind that if you need extra nights, it will depend on the availability at that moment.
If you wish to reduce the number of reserved nights, the Client may be subject to a cancellation fee, but we will always do our best to assist you. Modification of the reservation during the stay by the Client If the Client wishes to reduce their stay and leave the apartments before the scheduled date for the end of their stay Del Sol apartments will not refund the amount of the remaining nights until the departure date originally planned. If the client wishes to extend his stay, he should contact Del Sol apartments as soon as possible to confirm availability and the applicable rate. Modification of the reservation by Del Sol apartments In the event that Del Sol Apartamentos, due to force majeure or unforeseen circumstances, had to modify a reservation, it will be notified immediately by email or by telephone to the Client. Del Sol Apartamentos will offer, whenever possible, an apartment with the same characteristics as the one reserved. If the Client does not agree with the proposed alternative, he may cancel his reservation without being subject to the cancellation policy, receiving the amount paid up to the moment. In this case Del Sol Apartamentos does not assume any other responsibility for the total or partial cancellation of the reservation WAY TO PAY In the case of non-refundable reservations, the total charge on your card will be made at the time of booking, the refundable will be charged the price of the first night and the rest at the time of your arrival at the apartment. Payments can be made in cash, with credit / debit card (Visa, MasterCard or American Express), PayPal or by bank transfer. In case of bank transfer, please note that your bank may charge you a commission for an international transfer. If the payment is made by bank transfer, please note that the reservation will not be confirmed until the receipt of the transfer is received by email and the reservation will be subject to confirmation of the deposit that must have been paid with at least 3 days in advance, in the case of national transfers, and at least 15 days in advance, for international transfers. EXCLUSION OF THE RIGHT OF WITHDRAWAL We inform you that the right of withdrawal for remote contracting provided for in Directive 2011/83 / EU of the European Parliament and the Council of October 25, 2011 on consumer rights, is excluded, among others, in contracts for services for the provision of accommodation services. Therefore, the right of withdrawal does not apply to the accommodation services provided by Del Sol Apartments. RULES OF ACCOMMODATION AND STAY The rules of accommodation and stay of Del Sol Apartments are described below. If the Client or any of the guests or companions fail to comply with any of the rules detailed here, Del Sol Apartments reserves the right to request unilaterally and under their own criteria the Client to leave the accommodation, without under any circumstances being entitled to compensation or compensation by Del Sol Apartments. Check in check out Arrival: The apartment will be available from 5:00 p.m. If for any reason you arrive before this time, please, notify Del Sol Apartments and we will try to receive them in advance whenever possible. Please note that, for arrivals between 10:00 p.m. and 00:00 p.m., there is an additional cost of € 20.00 which will be paid, along with your accommodation, to the person responsible for its reception. In case of arrivals between 10:00 p.m. and 00:00 p.m. it is essential that you inform Del Sol Apartments by email. NO TIME, CHANGE OR CANCELLATION COMMUNICATIONS BY TELEPHONE ARE ADMITTED. Please note that ARRIVALS ARE NOT ADMITTED AFTER 00.00h. Departure: The departure must be done before 12: 00h, in case you want to leave later, check the availability at the time of your arrival or before the date of your departure. Upon request and whenever there is availability, you can stay in the apartment until 2:00 pm with an additional cost of € 20.00 per apartment. For later departures at 2:00 pm, an additional day of stay will be charged. ID At the time of arrival at the accommodation of Del Sol Apartments, it is essential that the Client and all guests identify themselves with their ID. Likewise, in the case of card payments, the Client must present the same bank card used for the reservation together with the ID of the cardholder. If you are not the owner, you must submit an authorization together with a photocopy of the owner.
Number of guests The number of people per apartment can not exceed the maximum number of people included in the reservation, except in the case of children under 2 years old. Baby cots are available upon request at no additional cost. In the event that Del Sol Apartamentos detects that the number of guests exceeds the number of people included in the reservation, 15 euros / night will be charged for each additional guest. Pets Pets are not allowed except in those cases in which Del Sol Apartments expressly authorizes it. In these special cases the Client must contact by email with Del Sol Apartments to process this authorization, which must be approved in advance. In the event that the authorization to house pets is granted, the client will be charged an additional cost of 20 euros per reservation and per night. Cleaning The cleaning of the apartments is done only before the arrival of the Client. At the end of the stay the Client is obliged to leave the apartment in a reasonable condition. Otherwise you will be charged the cost of an additional cleaning of 20 euros. Behavior High music and parties are totally forbidden. The hours of rest are from 10pm until 9am and must be respected. When booking an apartment the Client should know that, if any kind of scandal occurs or music is heard too loud and neighbors complain to Del Sol Apartments and / or call the police, this type of fact may result to an immediate eviction regardless of the time of day or night. For the neighbors or police call the emergency number Del Sol Apartments, Customer shall pay 150 €, acting as a guarantee card provided at the time of booking or the deposit paid at the time of booking. We appreciate your understanding and collaboration on this issue and we hope you understand that these standards are necessary for a coexistence based on respect. We expect a correct and civic behavior on the part of the Client and of all the people who accompany him. If any of the guests does not behave in an appropriate and responsible manner, Del Sol Apartments reserves the right to request the client and his / her companions to leave the apartment immediately, without the right to future claims or any type of compensation. This will mean the loss of the remaining accommodation and, if applicable, the deposit-deposit. Furniture and cleaning The Client undertakes to keep the furniture and all the contents of the apartment in the same conditions in which it was found upon arrival. Del Sol Apartments will have the right to demand those customers who do not comply with the cleaning criteria, or who cause damage to furniture due to improper use, compensation for them (minimum € 50); acting as guarantee the credit card provided in the reservation or the amount paid as a deposit. We expect a correct and civic behavior on your part and all the people who accompany you. Del Sol Apartamentos reserves the right to request a security deposit of € 150 per apartment at the time of arrival, to cover possible damages in the event that they occur. Del Sol Apartments may block the amount of the deposit on the Customer's card or, in the event that the Client does not have a credit card, the payment will be made in cash. In the event that the Customer fails to pay the required deposit, Del Sol Apartments reserves the right to refuse entry to the apartment Customer and / or guests This deposit will be returned upon departure if the apartment is in perfect state and there have been no incidents. Delivery of keys The Client must leave the keys at the reception of the apartments or in the mailbox that will be found on the ground floor (if they leave before 09:00). The loss of the keys carries a charge of € 50. Additionally, if staff have to move outside reception opening hours set (9: 00h to 21: 00h) for reasons unrelated to Del Sol Apartments as a result of misuse has made the client of the apartment, forgetfulness, loss of keys or negligence , the Customer must pay a cost of 25 euros. Prohibition of smoking. By law it is strictly forbidden to smoke in the apartments (included in the balconies). In case of detecting that the client has smoked in the accommodation, the penalty is € 90 and will be charged to the customer's credit card.
RESPONSABILIDAD DE DEL SOL APARTAMENTOS DEL SOL APARTAMENTOS no se hace responsable de ningún daño directo o indirecto que pueda producirse como consecuencia del mal uso que haya hecho el cliente del apartamento, incluyendo, sin límite de daños, pérdidas a causa de incendios, robos o comportamientos criminales. En caso de cualquier infracción, Del Sol Apartamentos, bajo criterio propio, tendrá el derecho de pedir al cliente que abandone el apartamento y, cobrará al cliente, por medio de su tarjeta bancaria o en metálico, la cantidad equivalente a los materiales rotos o deteriorados, condición que el cliente acepta aquí expresamente.
